What is your cancellation & no-show policy?
Our goal at Origin is to provide every patient with high quality care and attention. It is important that patients try to attend their appointments to achieve their treatment goals. In order to provide this care, we will make our best efforts to accommodate each patient’s schedule and reserve appointment slots accordingly.
We understand that life happens, and you may need to cancel or reschedule your appointment. In the event that you’re unable to make your scheduled appointment, we do require notice at least 24-hours prior to your appointment. This will allow us to find a different time for you to continue your treatment while also allowing us to provide care to another patient who may be waiting to be scheduled.
The charge for no-show, cancellation, or for rescheduling an appointment, including first visit, without 24-hour notice is $50. After any patient accumulates three (3) late cancellations and/or no-show appointments, the late cancellation fee will increase to $75 for any additional late cancellation and/or no-show appointments. These fees cannot be billed to insurance and will need to be paid directly by the patient prior to receiving additional treatment in any future appointments.
A Late Cancellation is an appointment cancellation made less than 24-hours before your appointment and includes appointments rescheduled less than 24-hours prior to your appointment. If you fail to appear for your scheduled appointment without any cancellation notice, you will be considered a No-Show. If you show up to your appointment more than 20 minutes after it was scheduled to start, you will be subject to the late cancellation fee.
We try to send automated email confirmations and text reminders; but it is your responsibility to track your schedule in order to cancel or reschedule in a timely manner. Missing an appointment due to a missed email or text reminder does not exempt you from the late cancellation fee.
We require all patients to have a credit card on file at their first appointment. Any late cancellation or missed appointment fees will be automatically charged. We reserve the right to charge the late cancellation fee without notification to the patient as part of this policy.
If you have any questions around cancelling you can always reach out to our team.