How do I check in at the welcome kiosk?

Our Origin SF (Cow Hollow), Brentwood, Berkeley and Round Rock clinics have a welcome kiosk, so you can check yourself in when you arrive. About two hours before your visit, we send you a text or email with a link to your check-in QR code. When you get to the clinic, open that link on your phone, tap Check in here on the kiosk screen, and hold your phone’s QR code up to the kiosk camera. You’ll see a green check mark, then a message that you’re checked in. Have a seat and your physical therapist will come find you.

Where do I find my check-in QR code?

There are three places to find it. First, the link in the text or email we send about two hours before your visit. Second, The Origin Way app: tap the menu (☰), then Clinic Check-in. Third, the patient portal at admin.theoriginway.com: log in, open the menu in the top left, then choose Clinic Check-in. Your code works for any in-person visit at a kiosk clinic, so you can also save a screenshot of it.

When can I check in at the kiosk?

You can check in from one hour before your visit until 20 minutes after it starts. If you arrive earlier, the kiosk will tell you what time check-in opens, and you’re welcome to wait in the clinic. If you’re running more than 20 minutes late, please call us at (213) 893-4268 so we can help.

I didn’t get a text or email with my QR code. What should I do?

No problem. You can find your code in The Origin Way app under the menu (☰), then Clinic Check-in, or in the patient portal at admin.theoriginway.com under the menu, then Clinic Check-in. If you can’t get to either one, let your physical therapist know you’ve arrived and they’ll check you in.

The kiosk says I have a form to complete. What does that mean?

Before your first visit, we need a signed Consent and Policies form. If it isn’t on file yet, the kiosk can’t check you in. You can complete it in the patient portal or The Origin Way app, or your physical therapist can help you finish it when they come to get you.

The kiosk says my appointment was cancelled, or that I don’t have an appointment.

Sorry for the mix-up. Please call us at (213) 893-4268 or let your physical therapist know you’re here, and we’ll sort it out and get you seen as soon as we can.

The kiosk couldn’t read my QR code. What can I try?

Turn your screen brightness up, hold your phone steady about a hand’s width from the camera, and make sure the whole code is on screen. If it still doesn’t work, the kiosk will show a message. Let your physical therapist know you’ve arrived and they can check you in.

I don’t have my phone with me, or my battery died.

That’s okay. Let your physical therapist know you’re here and they’ll check you in. You can also call us at (213) 893-4268.

Do I need to download the app to check in?

No. The link in your text or email works without the app or a login. If you already have The Origin Way app, your code is also in the menu under Clinic Check-in.