Origin On-Track Membership

We've always believed that expert pelvic floor therapy is essential to feeling like yourself again. But what happens between visits makes recovery last.

Studies show that patients who stay engaged with their care plan outside of visits recover significantly faster and are far less likely to experience setbacks — yet less than half reliably keep up with their plan.

For the last 5 years, we’ve been perfecting how we help our patients solve this problem. We’ve taken all this learning from hundreds of thousands of visits to build the premier program to get you better, faster. Enter On-Track.

With live and on-demand classes, symptom tracking, and evidence-based resources, you'll have everything you need to keep your recovery moving and make it last. Your On-Track membership starts before your first appointment, so you can get the additional support you deserve from day one. 

Getting Started

What’s included in On-Track? 

On-Track brings together everything you need to make your recovery last. Here’s what comes free with your On-Track membership:

• Live Group Classes: Virtual, expert-led sessions 8+ times a month
• On-Demand Classes: Origin’s full course library, yours to watch anytime
• Resource Library: Hundreds of evidence-based articles and videos on demand
• Journal: Track your symptoms over time and keep your clinician in the loop
• Ask GinaGPT: Personalized answers to your non-clinical questions, anytime
• Self-Scheduling: Manage your visits whenever it works for you*
• Home Exercise Program: Access your personalized program through the app*
• App Access: All of the above in The Origin Way app, on iOS and Android*

*Available to all Origin patients, regardless of membership status

How do I access On-Track?

Once you add your payment information, you’ll get an email with instructions to set up your account and download The Origin Way app. Dive in right away!

Do I need to do anything to sign up?

If you’re new to Origin, nope! you're enrolled when you add your payment information. You’re in from the start. 

If you already have an account with us, you can opt in to On-Track through your Patient Portal online or in The Origin Way app (download here!).

If you’d prefer not to participate, you can opt out at any time.

When does my membership begin?

At the time of payment. Full access to group classes, Origin On-Demand, the resource library, and more starts on day one.

Can my On-Track membership continue after I’m no longer a patient?

Absolutely! A lot of patients find that having continued additional support is what helps them hold onto their progress and keep building on it. On-Track is designed for that. You can cancel your membership anytime; visit our FAQs for more information.

Pricing & Billing

How much does an On-Track membership cost?

On-Track is offered at two price points:

Annual: $14/month, billed upfront at $169 for 12 months (save 25%)

Monthly: $19/month, billed monthly

You’ll choose your plan during booking.

Can I switch between annual and monthly billing?

The annual plan is a 12-month upfront commitment at a discounted rate and cannot be switched to monthly billing. If you have questions about your plan, reach out to us at info@theoriginway.com, and we'll be happy to help.

If I choose Annual, what happens at the end of my 12 months?

We’ll notify you at least 30 days before your membership renews so you have plenty of time to decide whether to continue, switch plans, or cancel. 

Can I use my HSA or FSA?

If your plan allows, you can use your HSA/FSA card to cover membership fees. Since every plan is unique, we recommend checking with your plan directly to confirm that physical therapy aligns with your guidelines. The FSA Store Eligibility List is a helpful resource for understanding what's typically covered.

How do I opt out of On-Track?

Please reach out to our team for assistance: info+optout@theoriginway.com. 

How do I cancel my On-Track membership?

To cancel, reach out to us at info+optout@theoriginway.com  Memberships must be canceled within 24 hours of first providing us payment information, or before your next billing date to avoid being charged for the following month. If you have an annual membership, we’ll reach out 30 days before your renewal via the email address on file. 

Annual memberships are billed upfront and are non-refundable — if you cancel an annual plan, your access continues through the end of your paid period but we're not able to issue refunds or partial credits for unused time. 

Monthly plans can be canceled at any time in the month prior to the next anniversary date. Please refer to our financial policy for more information.

What happens if I opt out of or cancel my On-Track membership?

If you opt out, you'll still have access to the app, clinician assigned exercises,  and self-scheduling, but won't have access to Origin On-Demand, the Resource Library, GinaGPT, or your Journal. Group Classes are available as a cash-pay option at $19/class if you'd like to drop in.

Can I re-enroll after opting out or cancelling?

Yes, you can enroll in On-Track at any time through your account. Note that we're not able to apply membership fees retroactively for any period prior to enrollment.

Using On-Track

How do I access group classes?

Through The Origin Way app or your patient portal, under the Classes section. The schedule is updated each month with new classes. We suggest downloading the Zoom app before class for the best experience.

What on-demand classes are available? 

Our on-demand library has something for every stage — from pelvic health basics to postpartum recovery and beyond. Browse the full library in The Origin Way app or your patient portal.

What’s in the Resource Library?

Hundreds of articles and videos from our clinical team covering pelvic floor health, movement, recovery, perimenopause, postpartum care, and a whole lot more.

How does the Journal work?

Log your symptoms, notes, activity, and more directly in the App or your Patient Portal online. Your clinician has visibility into what you track, so they can see how you’re progressing towards your goals.

What is GinaGPT?

GinaGPT is Origin’s AI chat. Ask it a question and it’ll pull relevant answers from our library of evidence-based content. It’s great for those “what should I be expecting?” moments between appointments. For anything specific to your treatment plan, your clinician is the one to ask.

Can I access On-Track on a desktop?

Yes. Log in to your patient portal at admin.theoriginway.com from any browser. For the full On-Track experience, the iOS and Android app is the way to go.

Who is eligible for On-Track?

At present, the minimum age for membership eligibility is 18.

Still have questions?

We’re happy to help. Reach out at info@theoriginway.com or visit theoriginway.com/contact.